TY  - GEN
T1  - Effective apology:mending fences, building bridges, and restoring trust /
DA  - 2009.
CY  - San Francisco :
AU  - Kador, John.
ET  - 1st ed.
CN  - HD59.2
PB  - Berrett-Koehler Publishers,
PP  - San Francisco :
PY  - 2009.
ID  - 406862
KW  - Corporate image.
KW  - Apologizing.
KW  - Corporations
KW  - Business communication.
KW  - Crisis management.
TI  - Effective apology:mending fences, building bridges, and restoring trust /
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=483752
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=483752
ER  -