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000406862 010__ $$z  2009002120
000406862 020__ $$z9781576759011 (pbk. : alk. paper)
000406862 020__ $$z1576759016 (pbk. : alk. paper)
000406862 035__ $$a(MiAaPQ)EBC483752
000406862 035__ $$a(Au-PeEL)EBL483752
000406862 035__ $$a(CaPaEBR)ebr10315417
000406862 035__ $$a(CaONFJC)MIL230062
000406862 035__ $$a(OCoLC)449521239
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000406862 050_4 $$aHD59.2$$b.K34 2009
000406862 08204 $$a659.2$$222
000406862 1001_ $$aKador, John.
000406862 24510 $$aEffective apology:$$bmending fences, building bridges, and restoring trust /$$cJohn Kador.
000406862 250__ $$a1st ed.
000406862 260__ $$aSan Francisco :$$bBerrett-Koehler Publishers,$$c2009.
000406862 300__ $$a273 p.
000406862 336__ $$atext$$2rdacontent
000406862 337__ $$acomputer$$2rdamedia
000406862 338__ $$aonline resource$$2rdacarrier
000406862 4901_ $$aA BK business book
000406862 504__ $$aIncludes bibliographical references (p. 243-251) and index.
000406862 5050_ $$aThe age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
000406862 506__ $$aAccess limited to authorized users.
000406862 650_0 $$aCorporate image.
000406862 650_0 $$aApologizing.
000406862 650_0 $$aCorporations$$xPublic relations.
000406862 650_0 $$aBusiness communication.
000406862 650_0 $$aCrisis management.
000406862 655_0 $$aElectronic books
000406862 830_0 $$aBK business book.
000406862 852__ $$bebk
000406862 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=483752$$zOnline Access
000406862 909CO $$ooai:library.usi.edu:406862$$pGLOBAL_SET
000406862 980__ $$aBIB
000406862 980__ $$aEBOOK
000406862 982__ $$aEbook
000406862 983__ $$aOnline