Part 1: Achieving the full benefits of participation
How participation improves problem solving
Shortcomings of conventional procedures in gaining participation
Designing an improved approach: nine proven principles for effective participation
Part 2: A step-by-step guide to group problem solving
Premeeting idea generation and preparation
In-meeting idea generation and refinement
Guiding the discussion phase effectively
Voting procedures for authentic results
The document review meeting
Program planning and other multiple group situations
Putting it all together: an overview of the process
Part 3: Strengthening various participation-based approaches
Management by objectives
Autonomous work groups, quality circles, plantwide incentive plans, and other special program groups
Bargaining, project, and venture teams and other ad hoc groups
Organization development and quality-of-work-life programs
Audio, video, and computer teleconferencing
Exploring other uses
Concluding remarks.