Frameworks: Introduction
A working model of stories
Organizational communication-broadcasting signals
Case study- Dreyer's Ice Cream
Organizational learning-building bridges
Case studies-DTE Energy & Jeff Bukantz
Interviews: Introduction to the interviews
Interview with Bernice Moore-CTB/McGraw Hill
Interview with Robert Kraska-DTE Energy
Interview with Sherrie Cornett-Dreyer's Ice Cream
Interview with Marty Fischer-Starbucks Coffee
Interview with Father Marus-Woodside Priory School
Competency map: Introduction to the competency map
The core
Process ring
Interaction ring
Summary
Appendix
Appendix A-Folk tale illustrating principles of active listening.