Historical foundations of KM
KM : a self-regulating social system
The technology and processes subsystem
Knowledge processes and policy directives
Principles and processes in implementing KM
Building a collaborative learning culture
KM and organizational learning
KM and innovation in government
Knowledge management in the public sector
The public-sector chief knowledge officer
Knowledge management at NASA / Edward Hoffman, Jon Boyle, and Anthony J. Maturo
KM at the army's communications-electronics command / Susan L. Kappi
KM at the Virginia Department of Transportation / Maureen L. Hammer
Conclusion : knowledge management's role in the drive to transform government.