@article{415828,
      author = {Strachan, Dorothy, and Pitters, Marian,},
      url = {http://library.usi.edu/record/415828},
      title = {Managing facilitated processes: a guide for consultants,  facilitators, managers, trainers, event planners, and  educators /},
      publisher = {Jossey-Bass,},
      recid = {415828},
      pages = {xxi, 174 p. :},
      address = {San Francisco :},
      year = {2009},
}