@article{416434,
      author = {Tax, Steve.},
      url = {http://library.usi.edu/record/416434},
      title = {Service quality: a global perspective /},
      publisher = {Emerald Group Publishing,},
      recid = {416434},
      pages = {95 p.},
      address = {Bradford, England :},
      year = {2003},
}