@article{416466,
      author = {de Ruyter, Dr. Ko.},
      url = {http://library.usi.edu/record/416466},
      title = {Research in e-service/},
      publisher = {Emerald Group Publishing,},
      recid = {416466},
      pages = {114 p.},
      address = {Bradford, England :},
      year = {2002},
}