Introduction / Gudrun Kochendörfer-Lucius and Boris Pleskovic
Making service work for poor people: a scholar's perspective / Wolf-Dieter Eberwein
Why is a World Development Report on making services work for poor people needed? / Nicholas H. Stern
Poverty in Russia / Boris Nemstov
The role of altruistically motivated organizations in making services work for poor people
The experience of the private not-for-profit health sector in Uganda / Daniele Giusti
Basic services: a basic right / Jeremy Hobbs
The Madrasa Early Childhood Programme in East Africa / Kathy Bartlett
The role of the private sector
Evidence from a study of vouchers for private schooling in Colombia / Michael Kremer
The rural private practicioner / Hema Viswanathan
The role of local governments
Delivering infrastructure: a strategic framework / Junaid K. Ahmad
Employment of farmers and poverty alleviation in China / Yuzhao Wang
Incentives and innovations
Getting health services to the poor: incentives, efficiency, and health system performance / Orvill Adams and William Savedoff
Bolivia's plan for achieving education for all goals / John Newman
Rushing to help the poor through participation many be self-defeating / Jean-Philippe Platteau
Modes of financing
Tanzania's experience with education / Mwatumu J. Malale
How aid modalities influence the effectiveness of public expenditures in developing countries: a bilateral donor perspective / Olav H. Sim
Financing development / Thomas Wollenzien
Conclusion: making services work for poor people / Shantayannan Devarajan and Ritva Reinikka.