@article{417019,
      author = {Seow, Christopher.},
      url = {http://library.usi.edu/record/417019},
      title = {Managing quality in e-operations/},
      publisher = {Emerald Group Publishing,},
      recid = {417019},
      pages = {91 p.},
      address = {Bradford, England :},
      year = {2003},
}