@article{417025,
      author = {Kandampully, Jay.},
      url = {http://library.usi.edu/record/417025},
      title = {Relationship marketing in services/},
      publisher = {Emerald Group Publishing,},
      recid = {417025},
      pages = {131 p.},
      address = {Bradford, England :},
      year = {2002},
}