TY  - GEN
AU  - Chapman, R. L.
AU  - Dean, Alison M.
CN  - HF5415.5
CY  - Bradford, England :
DA  - c2002.
ID  - 417048
KW  - Customer services
KW  - Customer services
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=232304
PB  - Emerald Group Publishing,
PP  - Bradford, England :
PY  - c2002.
T1  - Innovation and quality improvement in service organizations/
TI  - Innovation and quality improvement in service organizations/
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=232304
VL  - v.12, no. 6
ER  -