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000417048 050_4 $$aHF5415.5$$b.I66 2002
000417048 24500 $$aInnovation and quality improvement in service organizations/$$cguest editors, Alison M. Dean and Ross L. Chapman.
000417048 260__ $$aBradford, England :$$bEmerald Group Publishing,$$cc2002.
000417048 300__ $$a103 p.
000417048 336__ $$atext$$2rdacontent
000417048 337__ $$acomputer$$2rdamedia
000417048 338__ $$aonline resource$$2rdacarrier
000417048 4900_ $$aManaging service quality ;$$vv.12, no. 6
000417048 506__ $$aAccess limited to authorized users.
000417048 650_0 $$aCustomer services$$xManagement.
000417048 650_0 $$aCustomer services$$xQuality control.
000417048 655_0 $$aElectronic books
000417048 7001_ $$aChapman, R. L.$$q(Ross L.)
000417048 7001_ $$aDean, Alison M.
000417048 852__ $$bebk
000417048 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=232304$$zOnline Access
000417048 909CO $$ooai:library.usi.edu:417048$$pGLOBAL_SET
000417048 980__ $$aBIB
000417048 980__ $$aEBOOK
000417048 982__ $$aEbook
000417048 983__ $$aOnline