@article{417059,
      author = {Davis, Mark.},
      url = {http://library.usi.edu/record/417059},
      title = {The impact of technology on services/},
      publisher = {Emerald Group Publishing,},
      recid = {417059},
      pages = {111 p.},
      address = {Bradford, England :},
      year = {2002},
}