@article{418379,
      note = {Includes index.},
      author = {Bender, Mark C.},
      url = {http://library.usi.edu/record/418379},
      title = {Operation excellence: succeeding in business and life, the  U.S. military way /},
      publisher = {AMACOM,},
      recid = {418379},
      pages = {xviii, 222 p.},
      address = {New York :},
      year = {2004},
}