@article{421900,
      recid = {421900},
      author = {Stroman, James. and Wauson, Jennifer. and Wilson, K.},
      title = {Administrative assistant's & secretary's handbook/},
      publisher = {American Management Association,},
      address = {New York :},
      pages = {556 p.},
      year = {2004},
      url = {http://library.usi.edu/record/421900},
}