@article{422293,
      note = {Includes index.},
      author = {Falcone, Paul.},
      url = {http://library.usi.edu/record/422293},
      title = {101 tough conversations to have with employees: a  manager's guide to addressing performance, conduct, and  discipline challenges /},
      publisher = {American Management Association,},
      recid = {422293},
      pages = {xv, 304 p.},
      address = {New York :},
      year = {2009},
}