@article{424162,
      author = {Mitchell, Paul. and Chaman-Ruiz, Karla.},
      url = {http://library.usi.edu/record/424162},
      title = {Communication-based assessment for bank operations/},
      publisher = {World Bank,},
      recid = {424162},
      pages = {vii, 47 p. :},
      address = {Washington, D.C. :},
      year = {2007},
}