@article{424189,
      note = {Includes index.},
      author = {Melchior, Daniel C.,},
      url = {http://library.usi.edu/record/424189},
      title = {Shared services: a manager's journey /},
      publisher = {Wiley,},
      recid = {424189},
      pages = {x, 245 p. :},
      address = {Hoboken, N.J. :},
      year = {2008},
}