000425049 000__ 02663nam\a2200493\a\4500 000425049 001__ 425049 000425049 003__ MiAaPQ 000425049 005__ 20211102003727.0 000425049 006__ m\\\\\o\\d\\\\\\\\ 000425049 007__ cr\cn\nnnunnun 000425049 008__ 080305s2008\\\\nju\\\\\o\\\\\101\0\eng\d 000425049 010__ $$z 2008008572 000425049 020__ $$z9780470257463 (cloth : alk. paper) 000425049 020__ $$z0470257466 (cloth : alk. paper) 000425049 035__ $$a(MiAaPQ)EBC335810 000425049 035__ $$a(Au-PeEL)EBL335810 000425049 035__ $$a(CaPaEBR)ebr10296711 000425049 035__ $$a(CaONFJC)MIL128545 000425049 035__ $$a(OCoLC)476150983 000425049 040__ $$aMiAaPQ$$cMiAaPQ$$dMiAaPQ 000425049 050_4 $$aHD31$$b.L496 2008 000425049 08204 $$a658$$222 000425049 1001_ $$aLittle, Steven S.,$$d1961- 000425049 24514 $$aThe milkshake moment:$$bovercoming stupid systems, pointless policies, and muddled management to realize real growth /$$cSteven S. Little. 000425049 24630 $$aOvercoming stupid systems, pointless policies, and muddled management 000425049 260__ $$aHoboken, N.J. :$$bJohn Wiley & Sons,$$cc2008. 000425049 300__ $$ax, 195 p. 000425049 336__ $$atext$$2rdacontent 000425049 337__ $$acomputer$$2rdamedia 000425049 338__ $$aonline resource$$2rdacarrier 000425049 500__ $$aIncludes index. 000425049 5050_ $$aThe milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos. 000425049 506__ $$aAccess limited to authorized users. 000425049 650_0 $$aIndustrial management. 000425049 650_0 $$aIntegrity. 000425049 650_0 $$aConformity. 000425049 650_0 $$aEmployee empowerment. 000425049 650_0 $$aOrganizational effectiveness. 000425049 655_0 $$aElectronic books 000425049 852__ $$bebk 000425049 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=335810$$zOnline Access 000425049 909CO $$ooai:library.usi.edu:425049$$pGLOBAL_SET 000425049 980__ $$aBIB 000425049 980__ $$aEBOOK 000425049 982__ $$aEbook 000425049 983__ $$aOnline