@article{427544,
      note = {"Professor Dalton Kehoe is Senior Scholar of  Communications at York University"--Container.},
      author = {Kehoe, Dalton.},
      url = {http://library.usi.edu/record/427544},
      title = {Effective communication skills [videorecording] /},
      publisher = {The Teaching Company,},
      abstract = {This course provides a theoretical and practical survey of  the ideas behind and the practices of effective  communication. It helps you become aware of the automatic  processes involved that influence every day talk, of how  face-to-face talk really works in the most common three  recognized modes: connect talk, control talk, and dialogue  talk. Effectiveness is measured by three things: getting  what one wants, being understood from our point of view,  and the other party being fine with the exchange. Later  lectures analyze three vital contexts vital contexts where  positive, clear, and enabling communication is critical:  between the genders, in the home and in the workplace.},
      recid = {427544},
      pages = {4 videodiscs (720 min.) :},
      address = {Chantilly, Va. :},
      year = {2011},
}