@article{428656,
      recid = {428656},
      author = {Graham, Warren Davis.},
      title = {The black belt librarian : every librarian's real-world  guide to a safer workplace /},
      publisher = {American Library Association,},
      address = {Chicago :},
      pages = {xx, 80 p. :},
      year = {2012},
      abstract = {Sharing expertise gleaned from more than two decades as a  library security manager, the author demonstrates that  libraries can maintain their best traditions of openness  and public access by creating an unobtrusive yet effective  security plan. In straightforward language, the author:  Shows how to easily set clear expectations for visitors'  behavior; Presents guidelines for when and how to intervene  when someone violates the code of conduct, including tips  for approaching an unruly patron; Offers instruction on  keeping persistent troublemakers under control or  permanently barred from the library; and Gives library  staff tools for communicating effectively with its security  professionals, including examples of basic documentation.  Also, this guide arms librarians with the confidence and  know how they need to maintain a comfortable, productive,  and safe environment for everyone in the library.},
      url = {http://library.usi.edu/record/428656},
}