@article{429675,
      author = {Bowler, Meagan. and MacMillan, Margy.},
      url = {http://library.usi.edu/record/429675},
      title = {Reference services review., Volume 38, Number 4,:  LOEX-of-the-West 2010, part 1 and library instruction and  information literacy 2009/},
      publisher = {Emerald,},
      recid = {429675},
      pages = {p. 516-768.},
      address = {[Bingley, UK] :},
      year = {2010},
}