@article{431143,
      recid = {431143},
      author = {Ogiermann, Eva.},
      title = {On apologising in negative and positive politeness  cultures [electronic resource] /},
      publisher = {John Benjamins Pub. Company,},
      address = {Philadelphia, Pa. ;},
      pages = {x, 296 p.},
      year = {2009},
      url = {http://library.usi.edu/record/431143},
}