Welcome by the University of Milan, the Italian Ministry for Cultural Heritage and Activities and IFLA / Elio Franzini, Maurizio Fallace, Claudia Lux
Introduction to the conference theme / Patrice Landry
The virtual scholar : the hard and evidential truth / David Nicholas
Who are the users of digital libraries, what do they expect and want? : the Europeana experience / Daniel Teruggi
A content analysis on the use of methods in online user research / Elke Greifeneder
A pianist's use of the digitalized version of the Edvard Grieg Collection / Einar Røttingen
When is a library not a library? / Susan Hazan
To make a better digital library : some collaborative efforts in China / Zhu Qiang
Strategies for institutions : responding to the digital challenge / Rossella Caffo
Strategies for institutions : responding to the digital challenge : the world digital library perspective / John Van Oudenaeren
Digital library futures : pressures on the publisher-librarian relation in the era of digital change / Herman P. Spruijt
Closing address / Penny Carnaby
Final summary / Anna Maria Tammaro
Closure / Ellen Tise
Biographies
Photo impressions.