Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance / Jeremy Hope and Steve Player.

Strategic planning
Mission statements
Strategic planning
Stretch goals
Balanced scorecard
Dynamic resource management
Enterprise risk management
Knowledge management
Benchmarking
Sustainability
Shareholder and customer value
Intangible assets
Economic value added
Key value drivers
Revenue growth analysis
Customer value proposition
Customer relationship management
Strategic and profitable customers
Loyalty management
Lean cost management
Total quality management
Activity based costing
Business process reengineering
Lean manufacturing
Lean services
Six Sigma
Target costing
Lean accounting
Shared service centers
Outsourcing and offshoring
Investment (portfolio) management
Expense management
Performance measurement
Enterprise resource planning systems
Business intelligence
Key performance indicators
Rolling forecasts
Business analytics
Best practice reporting
Open book management
Performance evaluation
Performance appraisals
Recognition and rewards
Executive compensation
Profit sharing.