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000435664 010__ $$a  2008039870
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000435664 035__ $$a(OCoLC)ocn249134746
000435664 035__ $$a435664
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000435664 049__ $$aISEA
000435664 05000 $$aHF5415.335$$b.O55 2010
000435664 08200 $$a658.8/12$$222
000435664 1001_ $$aOliver, Richard L.,$$d1945-2016.
000435664 24510 $$aSatisfaction :$$ba behavioral perspective on the consumer /$$cRichard L. Oliver.
000435664 250__ $$a2nd ed.
000435664 260__ $$aArmonk, N.Y. :$$bM.E. Sharpe,$$cc2010.
000435664 300__ $$axxii, 519 p. :$$bill. ;$$c27 cm
000435664 504__ $$aIncludes bibliographical references and index.
000435664 50500 $$tIntroduction: What is satisfaction? --$$gpt. 1.$$tBasic satisfaction mechanisms: The performance of attributes, features, and dimensions --$$tExpectations and related comparative standards --$$tThe expectancy disconfirmation model of satisfaction --$$gpt. 2.$$tAlternative and supplementary comparative operators: Need fulfillment in a consumer satisfaction context --$$tQuality: the object of desire --$$tThe many varieties of value in the consumption experience --$$tEquity: how consumers interpret fairness --$$tRegret and hindsight: what might have been and what I knew would be --$$gpt. 3.$$tSatisfaction processes and mechanisms: Cognitive dissonance: fears of what the future will bring (and a few hopes) --$$tAttribution in the satisfaction response: Why did it happen? --$$tEmotional expression in the satisfaction response --$$tThe processing of consumption --$$gpt. 4.$$tSatisfaction's consequences: What happens next? After satisfaction: the short-run consequences --$$tLoyalty and financial impact: long-term effects of satisfaction.
000435664 650_0 $$aConsumer satisfaction.
000435664 650_0 $$aConsumer satisfaction$$xEvaluation.
000435664 650_0 $$aConsumer behavior.
000435664 85200 $$bgen$$hHF5415.335$$i.O55$$i2010
000435664 85641 $$3Table of contents only$$uhttp://catdir.loc.gov/catdir/toc/ecip0828/2008039870.html
000435664 909CO $$ooai:library.usi.edu:435664$$pGLOBAL_SET
000435664 980__ $$aBIB
000435664 980__ $$aBOOK