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000436321 001__ 436321
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000436321 008__ 120413s2010\\\\cau\\\\\ob\\\\001\0\eng\d
000436321 010__ $$z2010006654
000436321 020__ $$a9780313386039$$q(electronic book)
000436321 020__ $$z9780313386022
000436321 020__ $$z0313386021
000436321 020__ $$z031338603X
000436321 035__ $$a(OCoLC)ocn707718123
000436321 035__ $$a(CaPaEBR)ebr10448462
000436321 035__ $$a(MiAaPQ)EBC801152
000436321 035__ $$a436321
000436321 040__ $$aCaPaEBR$$cCaPaEBR
000436321 05014 $$aHF5415.5$$b.P87 2010eb
000436321 08204 $$a658.8/12$$222
000436321 1001_ $$aPupo, Raul.
000436321 24510 $$aAmerica's service meltdown$$h[electronic resource] :$$brestoring service excellence in the age of the customer /$$cRaul Pupo.
000436321 260__ $$aSanta Barbara, Calif. :$$bPraeger/ABC-CLIO,$$cc2010.
000436321 300__ $$a1 online resource (xxiii, 167 p.)
000436321 504__ $$aIncludes bibliographical references (p. [155]-160) and index.
000436321 5050_ $$aLeadership from the top -- A customer focus trumps all other strategies -- The service ethic -- Power to the front line -- Musings on the economics of service.
000436321 506__ $$aAccess limited to authorized users.
000436321 520__ $$aReaders will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver top-notch customer service every step of the way.
000436321 588__ $$aDescription based on print version record.
000436321 650_0 $$aCustomer services$$zUnited States.
000436321 650_0 $$aCustomer relations$$zUnited States.
000436321 77608 $$iPrint version:$$aPupo, Raul$$tAmerica's service meltdown.$$dSanta Barbara, Calif. : Praeger/ABC-CLIO, 2010$$z9780313386022$$w(DLC) 2010006654$$w(OCoLC)548555536
000436321 8520_ $$bacq
000436321 85280 $$bebk$$hProQuest Ebook Central
000436321 85280 $$bebk$$hProQuest Ebook Central Academic Complete
000436321 85640 $$3ProQuest Ebook Central$$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=801152$$zOnline Access
000436321 85640 $$3ProQuest Ebook Central Academic Complete$$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=801152$$zOnline Access
000436321 909CO $$ooai:library.usi.edu:436321$$pGLOBAL_SET
000436321 980__ $$aEBOOK$$aEBOOK
000436321 980__ $$aBIB
000436321 982__ $$aEbook
000436321 983__ $$aOnline