Linked e-resources
Details
Table of Contents
Chapter 1. Introduction
The context of this book
The aim of this book
Who is this book for?
Using this book
Follow up and feedback
Chapter 2. Making sense of change
What do we mean by 'change'?
How do we feel about change?
How do we think about change?
Working with change
Summary
Chapter 3. Patterns past
Looking back
where have we come from?
Resistance to change
The shadow system
The role of the trade unions
Transitional elements of change
Summary
Chapter 4. Change and conflict
a chicken and egg debate?
What is conflict?
Change triggering conflict
Conflict triggering change
What is the cost of conflict?
Summary
Chapter 5. Resolving conflicts
Individuals in conflict
Self-management: self-esteem, self-awareness and emotional resilience
Relationship management: empathy, language and behavioural flexibility
Key steps to handling conflict
Supporting others in conflict
Summary
Chapter 6. From conflict to collaboration
When conflicts get stuck
Mediation as a way of resolving disputes
So what does the process of mediation look like?
Facilitation skills
Internal or external mediators or facilitators?
Summary
Chapter 7. Learning through change
Change, conflict and learning
Learning interventions
Summary
Chapter 8. Energizing the organization
Introduction
Approaches for managers and change agents
Change methodologies that energize
Summary
Chapter 9. Holistically healthy organizations
What do we mean by organizational health?
The process of healing
Ways to support change from a naturopathic perspective
Positive psychology
A Gestalt approach to organizational health
Health and well-being strategies
Summary
Chapter 10. The bigger picture: community
Organizations as communities
Organizations: a community within a community?
Summary
Case studies
Introduction
Case studies
1. Affinity Sutton
Merging housing associations
2. Portsmouth NHS Trust
Setting up a mediation service
3. Red Bee
Change and Stress in the Workplace
4. Changes within Hampshire Fire and Rescue Service
5. O2: 'A Better Place'
6. Organizational Health from a Gestalt perspective
7. A change agent's story
Bibliography and Further Resources
Index.
The context of this book
The aim of this book
Who is this book for?
Using this book
Follow up and feedback
Chapter 2. Making sense of change
What do we mean by 'change'?
How do we feel about change?
How do we think about change?
Working with change
Summary
Chapter 3. Patterns past
Looking back
where have we come from?
Resistance to change
The shadow system
The role of the trade unions
Transitional elements of change
Summary
Chapter 4. Change and conflict
a chicken and egg debate?
What is conflict?
Change triggering conflict
Conflict triggering change
What is the cost of conflict?
Summary
Chapter 5. Resolving conflicts
Individuals in conflict
Self-management: self-esteem, self-awareness and emotional resilience
Relationship management: empathy, language and behavioural flexibility
Key steps to handling conflict
Supporting others in conflict
Summary
Chapter 6. From conflict to collaboration
When conflicts get stuck
Mediation as a way of resolving disputes
So what does the process of mediation look like?
Facilitation skills
Internal or external mediators or facilitators?
Summary
Chapter 7. Learning through change
Change, conflict and learning
Learning interventions
Summary
Chapter 8. Energizing the organization
Introduction
Approaches for managers and change agents
Change methodologies that energize
Summary
Chapter 9. Holistically healthy organizations
What do we mean by organizational health?
The process of healing
Ways to support change from a naturopathic perspective
Positive psychology
A Gestalt approach to organizational health
Health and well-being strategies
Summary
Chapter 10. The bigger picture: community
Organizations as communities
Organizations: a community within a community?
Summary
Case studies
Introduction
Case studies
1. Affinity Sutton
Merging housing associations
2. Portsmouth NHS Trust
Setting up a mediation service
3. Red Bee
Change and Stress in the Workplace
4. Changes within Hampshire Fire and Rescue Service
5. O2: 'A Better Place'
6. Organizational Health from a Gestalt perspective
7. A change agent's story
Bibliography and Further Resources
Index.