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Table of Contents
1. Core communication skills in mental health nursing : Interpersonal skills ; Using skills in practice
2. Values, culture and evidence-based communication : Values-based communication ; Culture-based communication ; Evidence-based communication ; Skills for evidence-based practice ; Therapeutic communication: what works, for whom and under what conditions? ; Fostering recovery and wellbeing through therapeutic communication
3. Reflection and communication : Understanding reflection: what is it? ; The reflective process ; Models of reflection ; Fostering reflection and reflective practice ; The role of the reflective facilitator ; Organizational factors and reflection ; Learning to become a reflective practitioner
4. The therapeutic use of small talk: phatic communication : Phatic communication ; Using phatic communication in mental health nursing ; Brief, ordinary and effective (BOE) communication ; Therapeutic use of self ; The efficacy and effectiveness of small talk
5. Heron's communication framework: six category intervention analysis : The six category intervention analysis ; Applying six category intervention analysis ; Degenerate use of interventions ; Learning to use the six categories
6. Communicating across cultures : Understanding culture ; Culture and mental health ; Culture and mental health nursing ; Communicating across cultures ; Working with interpreters ; Learning to be culturally competent and capable
7. Professional helping relationships : Patient-centred care: what is it? ; Understanding empathy ; Models of empathy ; Empathy or sympathy? ; The use of empathy in practice ; Learning the skill of empathy ; Congruence ; Unconditional positive regard ; Setting and maintaining boundaries ; Attributes of effective helpers
8. Communicating assertively : Understanding assertiveness ; The benefits of being assertive in practice ; Factors that affect nurses' level of assertiveness ; Using assertiveness skills in practice ; Assertive responses ; Learning to use assertiveness skills
9. Resolving conflict : The nature, sources, causes and consequences of conflict ; Types of conflict ; Sources of conflict ; Consequences of conflict ; Conflict resolution
10. Solution-focused interventions in mental health nursing : Solution-focused interventions ; The efficacy and effectiveness of solution-focused brief therapy ; The efficacy and effectiveness of cognitive behavioural approaches ; Using cognitive behavioural approaches in mental health nursing ; Problem-solving interventions (PSI) ; The efficacy and effectiveness of PSI
11. Motivational interviewing in mental health nursing practice : What is motivational interviewing? ; Self-motivational statements ; Applying the three phases of MI in mental health nursing ; Applying MI theory to communicating using MI ; Evidence-based MI.
2. Values, culture and evidence-based communication : Values-based communication ; Culture-based communication ; Evidence-based communication ; Skills for evidence-based practice ; Therapeutic communication: what works, for whom and under what conditions? ; Fostering recovery and wellbeing through therapeutic communication
3. Reflection and communication : Understanding reflection: what is it? ; The reflective process ; Models of reflection ; Fostering reflection and reflective practice ; The role of the reflective facilitator ; Organizational factors and reflection ; Learning to become a reflective practitioner
4. The therapeutic use of small talk: phatic communication : Phatic communication ; Using phatic communication in mental health nursing ; Brief, ordinary and effective (BOE) communication ; Therapeutic use of self ; The efficacy and effectiveness of small talk
5. Heron's communication framework: six category intervention analysis : The six category intervention analysis ; Applying six category intervention analysis ; Degenerate use of interventions ; Learning to use the six categories
6. Communicating across cultures : Understanding culture ; Culture and mental health ; Culture and mental health nursing ; Communicating across cultures ; Working with interpreters ; Learning to be culturally competent and capable
7. Professional helping relationships : Patient-centred care: what is it? ; Understanding empathy ; Models of empathy ; Empathy or sympathy? ; The use of empathy in practice ; Learning the skill of empathy ; Congruence ; Unconditional positive regard ; Setting and maintaining boundaries ; Attributes of effective helpers
8. Communicating assertively : Understanding assertiveness ; The benefits of being assertive in practice ; Factors that affect nurses' level of assertiveness ; Using assertiveness skills in practice ; Assertive responses ; Learning to use assertiveness skills
9. Resolving conflict : The nature, sources, causes and consequences of conflict ; Types of conflict ; Sources of conflict ; Consequences of conflict ; Conflict resolution
10. Solution-focused interventions in mental health nursing : Solution-focused interventions ; The efficacy and effectiveness of solution-focused brief therapy ; The efficacy and effectiveness of cognitive behavioural approaches ; Using cognitive behavioural approaches in mental health nursing ; Problem-solving interventions (PSI) ; The efficacy and effectiveness of PSI
11. Motivational interviewing in mental health nursing practice : What is motivational interviewing? ; Self-motivational statements ; Applying the three phases of MI in mental health nursing ; Applying MI theory to communicating using MI ; Evidence-based MI.