Introduction
Who? : answers about counselors and clients
What? : answers about the meaning of counseling, its past, and its present
What? : answers about the body of knowledge : ethics, social and cultural diversity, human growth and development, and career development
What? answers about the body of knowledge : helping relationships, group work, assessment, and research and program evaluation
Where? : answers about settings and surroundings
When? : answers about processes, phases, and procedures
Why? : answers about caring and social justice
Basic attending skills
Basic responding skills
Questioning skills and systematic inquiry
Affect and empathic understanding skills
Responding to thoughts and behaviors.