@article{440311,
      recid = {440311},
      author = {Parmenter, David.},
      title = {Key performance indicators: developing, implementing, and  using winning KPIs /},
      publisher = {John Wiley & Sons,},
      address = {Hoboken, NJ :},
      pages = {xix, 299 p.},
      year = {2010},
      note = {Includes index.},
      url = {http://library.usi.edu/record/440311},
}