@article{440415,
      note = {Includes index.},
      author = {Gough, Janet. and Nettleton, David,},
      url = {http://library.usi.edu/record/440415},
      title = {Managing the documentation maze answers to questions you  didn't even know to ask / [electronic resource] :},
      publisher = {Wiley,},
      recid = {440415},
      pages = {1 online resource (ix, 474 p.) :},
      address = {Hoboken, N.J. :},
      year = {2010},
}