Customer experience management: a revolutionary approach to connecting with your customers / Bernd H. Schmitt.
2003
HF5415.55 .S35 2003
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Title
Customer experience management: a revolutionary approach to connecting with your customers / Bernd H. Schmitt.
Author
ISBN
9780471237747
0471237744
0471237744
Publication Details
New York : Wiley, c2003.
Language
English
Description
xiv, 242 p. : ill.
Call Number
HF5415.55 .S35 2003
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references (p. 231-233) and index.
Access Note
Access limited to authorized users.
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