@article{441646,
      author = {Glenn, Cheryl. and Ratcliffe, Krista,},
      url = {http://library.usi.edu/record/441646},
      title = {Silence and listening as rhetorical arts [electronic  resource] /},
      publisher = {Southern Illinois University Press,},
      recid = {441646},
      pages = {1 online resource (vi, 324 p.)},
      address = {Carbondale :},
      year = {2011},
}