An overview and introduction to concepts
Perceptions of medical error and adverse events
Causes of medical error and adverse events
Medical error and strategies for working solutions in clinical diagnostic laboratories and other health care areas
Creating a culture for medical error reduction
Improving quality in clinical diagnostic laboratories
Barriers to open disclosure
International laws and guidelines addressing error and disclosure
The value of autopsy in detecting medical error and improving quality
Total quality management, six-sigma, and health care.