@article{448588,
      author = {McGee, William J.},
      url = {http://library.usi.edu/record/448588},
      title = {Attention all passengers : the airlines' dangerous descent  -- and how to reclaim our skies /},
      publisher = {Harper ;},
      abstract = {Journalist and consumer advocate William J. McGee offers  an exposé on the "friendly skies." From outsourced call  centers in India to the Alabama location where all lost  baggage ends up, McGee traveled around the globe immersing  himself deep into the world of commercial airlines. He  interviewed countless industry insiders--pilots, TSA  security screeners, FAA inspectors, legislators, the CEOs  of the major carriers, Ralph Nader, and even the  disgruntled flight attendant who famously jettisoned a  JetBlue flight. He reveals how airline executives are  cutting costs in "a mad race to the bottom" by delegating  flights to second-tier regional airlines and outsourcing  critical aircraft maintenance and repairs to unlicensed  "mechanics" offshore. And while the U.S. airlines have  raked in tens of billions of dollars for checked baggage  alone in recent years, our skies (and our airports) are not  getting any safer. What's more, McGee explains how all  branches of the U.S. government have conspired to place  corporate interests above the interests of consumers,  workers, the nation's economy, and even the planet  itself.--From publisher description.},
      recid = {448588},
      pages = {xii, 354 p. ;},
      address = {New York :},
      year = {2012},
}