@article{449821,
      note = {Includes index.},
      author = {Murray, Joseph. and Shaughnessy, Brian P.},
      url = {http://library.usi.edu/record/449821},
      title = {Using CiviCRM: develop and implement a fully-functional,  systematic CRM plan for your organization using CiviCRM /},
      publisher = {Packt Open Source Pub.,},
      recid = {449821},
      pages = {ix, 438 p. :},
      address = {Birmingham, UK :},
      year = {2011},
}