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Customer service management training 101: quick and easy techniques that get great results / Renée Evenson.

Evenson, Renee, 1951-
2012
HF5415.5 .E894 2012
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Title
Customer service management training 101: quick and easy techniques that get great results / Renée Evenson.
Author
Evenson, Renee, 1951-
Edition
1st ed.
ISBN
0814417159
9780814417157
9780814417164 (electronic bk.)
Publication Details
New York : American Management Association, c2012.
Language
English
Description
ix, 214 p. : forms.
Call Number
HF5415.5 .E894 2012
Dewey Decimal Classification
658.3/1245
Note
Includes index.
Access Note
Access limited to authorized users.
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Managing yourself
Understanding your management style
Developing your leadership qualities
Planning and organizing for results
Managing others
Communicating up, down, across, in, and out
Training for excellence.

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