@article{451629,
      recid = {451629},
      author = {Chinunda, Emmanuel Danstan.},
      title = {Practical insights on customer service: an African  perspective /},
      publisher = {Adonis & Abbey Publishers Ltd.,},
      address = {London :},
      pages = {134 p.},
      year = {2011},
      url = {http://library.usi.edu/record/451629},
}