Preface
Acknowledgments
Introduction : the application of interpersonal skills in community practice
The pre-engagement phase
Entering the community and using interviewing skills to find out about people
Recruiting potential participants
Developing relationships and partnerships with formal organizations
The engagement phase
Using dialogue, story-telling, and structured group work techniques to identify community problems
Engaging participants in the discovery, assessment, and documentation of community strengths and problems
Facilitating leadership development and group decision-making : encouraging public participation and engaging constituents in the development of action plans
Taking action : group processes for implementing action campaigns
The post-engagement phase
Working with constituent groups to critically reflect and engage in dialogue on the process and outcomes of action plans
Discovering whether and why the action worked : using participatory research to conduct formal evaluations
Additional applications of interpersonal skills for community practice
Using interpersonal skills to advocate for legislation
Interpersonal skills for community building
Supervision
Interpersonal skills in a global context : advocating for human rights
Future directions in community organizing : where do we go from here?
References
Index.