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Universal design [electronic resource] : the HUMBLES method for user-centred business / by Francesc Aragall and Jordi Montana.

Aragall, Francesc.; Montaña, Jordi.
2012
TS171 .A69 2012eb
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Title
Universal design [electronic resource] : the HUMBLES method for user-centred business / by Francesc Aragall and Jordi Montana.
Author
Aragall, Francesc.
ISBN
9781409440024 (electronic book)
9780566088650
Published
Farnham ; Burlington, Vt. : Gower, [2012]
Copyright
©2012
Language
English
Description
1 online resource (xviii, 288 pages) : illustrations
Call Number
TS171 .A69 2012eb
Dewey Decimal Classification
658.5/752
Summary
Universal Design offers every organization, whether a provider of services or of products, a clear understanding of the role and value of Design for All/Universal Design. It provides a model for assessing current design practices and making the changes that will make your product or service accessible to all your potential customers to create a better, consumer-oriented experience.Each chapter contains examples and case studies plus a set of tools to help organisations who wish to consider their products and services from the customer point of view and so gain an advantage over their competiton.
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Added Author
Montaña, Jordi.
Available in Other Form
Universal design.
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Online Access
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Executive Summary
Part I The HUMBLES Method
1 Highlight Design for All Opportunities
Increasing the Number of Consumers
Increasing the Number of Clients
Confirming the Strategy of the Company with Potential and Real Clients and Consumers
Preventing Problems
Selling in Other Countries
Selling More in the Tourist Sector
Improving the External Reputation
Improving the Internal Reputation
Anticipating Trends
Creating Loyal Clients and Consumers
Cutting Costs in the Medium Term
Innovating in Products and Services
Transforming Products into Services.

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