Introduction to cost-benefit analysis for public libraries
Fundamentals of cost-benefit analysis
Important considerations before commissioning a CBA study
Preparing to measure benefits
Measuring library benefits : identifying and sampling library users
Measuring library benefits : preparing the survey instruments
Measuring library costs
Measuring return to taxpayer and donor investment in your library
Wrapping up your study : communicating your CBA findings
Conclusions : evaluating what your CBA study accomplished.