Overview for the new administrative assistant
Daily routine
Telephone usage
Mail services and shipping
Travel arrangements
Meetings
Time management
Keeping accurate records
Office machines
Telecommunications equipment
Computer hardware
Computer software
Database management
Computer networking
E-mail
Using the internet
Web conferencing
Spreadsheet software
Data security
Keyboarding skills
Word processing
Desktop publishing
Using Powerpoint
Troubleshooting computer problems
Office ergonomics
Glossary of computer terms
The business letter
Other written communications
Forms of address
Legal documents and terms
Grammar
Language, usage, and style
Common English usage problems
Spelling
Pronunciation
Punctuation
Numerals
Bookkeeping and accounting
Business taxes
Banking
Special business and financial information for the small business
Weights and measures
Your future
Presentation skills
Communications skills
Office management and supervision.