@article{458026,
      recid = {458026},
      author = {Mastracci, Sharon H., and Guy, Mary E. and Newman,  Meredith A.,},
      title = {Emotional labor and crisis response: working on the  razor's edge /},
      publisher = {M.E. Sharpe,},
      address = {Armonk, N.Y. :},
      pages = {xvii, 173 p. :},
      year = {2012},
      url = {http://library.usi.edu/record/458026},
}