@article{458051,
      author = {Lederman, Michelle Tillis,},
      url = {http://library.usi.edu/record/458051},
      title = {The 11 laws of likability: relationship networking-  because people do business with people they like /},
      publisher = {American Management Association,},
      recid = {458051},
      pages = {xii, 226 p.},
      address = {New York :},
      year = {2012},
}