@article{458689,
      recid = {458689},
      author = {Schwester, Richard Wilmot,},
      title = {Handbook of critical incident analysis [electronic  resource] /},
      publisher = {M.E. Sharpe, Inc.,},
      address = {Armonk, N.Y. :},
      pages = {xi, 396 p. :},
      year = {2012},
      url = {http://library.usi.edu/record/458689},
}