The first-time manager/ Loren B. Belker, Jim McCormick, and Gary S. Topchik.

The road to management
Starting out
Building trust and confidence
Show your appreciation
Being an active listener
The new manager's job and pitfalls to avoid
Dealing with your superiors
Choosing a managerial style of your own
Building a team dynamic
Managing problem employees
Hiring and interviewing
Training team members
Managing change : dealing with resistance
Disciplining the employee
"Oh my God! I can't fire anyone!"
Having a legal awareness
No secrets
The human resources department
The current state of loyalty
Is there such a thing as motivation?
Understanding risk inclination
Encouraging initiative and innovation
Improving outcomes
The generation gap
Writing job descriptions
Doing performance appraisals
Salary administration
Having emotional intelligence
Developing a positive self-image
Managing your own time
The written word
The grapevine
Your best friend : delegation
A sense of humor
Managing, participating in, and leading meetings
Taking center stage : the role of public speaking in your career
Coping with stress
Having balance in your life
A touch of class.