@article{461400,
      recid = {461400},
      author = {Bielskas, Amanda, and Dreyer, Kathleen M.,},
      title = {IM and SMS reference services for libraries [electronic  resource] /},
      publisher = {ALA TechSource, an imprint of the American Library  Association,},
      address = {Chicago :},
      pages = {xii, 107 p. :},
      year = {2012},
      url = {http://library.usi.edu/record/461400},
}