@article{461438,
      recid = {461438},
      author = {Cassell, Kay Ann. and Hiremath, Uma.},
      title = {Reference and information services an introduction /  [electronic resource] :},
      publisher = {Neal-Schuman, an imprint of the American Library  Association,},
      address = {Chicago :},
      pages = {xvii, 510 p. :},
      year = {2013},
      url = {http://library.usi.edu/record/461438},
}